Ilara Health - Technical Help Center
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Ilara HMIS
Ilara HMIS
Getting Started
Patient Management
Patient Encounters
Investigations
Billing
Inventory
Appointments
Messaging
System Administration
Reporting
Networking & System Errors
Support
BK6190 Hematology Analyzer
Butterfly IQ
Fastep Hb
Hemocue WBC
Kardia
Pixotest
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Ilara Health - Technical Help Center
Ilara HMIS
Ilara HMIS
Getting Started
Patient Management
Patient Encounters
Investigations
Billing
Inventory
Appointments
Messaging
System Administration
Reporting
Networking & System Errors
Support
BK6190 Hematology Analyzer
Butterfly IQ
Fastep Hb
Hemocue WBC
Kardia
Pixotest
Ilara HMIS
Getting Started
Ilara HMIS User Guides
How do I access the Ilara HMIS?
How do I customize the Ilara HMIS organization account?
Patient Management
How do I register a patient?
How do I register a patient who doesn’t know their date of birth?
What do I do if my patient does not have their phone with them?
Can I collect a patient’s consent at a later date?
How do I register a patient with only two names?
How do I edit a patient's details
How do I filter patients?
How do I search for a patient that was previously registered?
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Patient Encounters
Can I enter data into a closed encounter?
I cannot find the diagnosis I am looking for
What do I do if I can’t close a patient’s encounter?
Can the clinician see the queue of patients in the system?
How do I enter procedure details in the Ilara health system?
How do I prescribe medication and print out a prescription in the system?
Can the pharmacist edit the doctor’s prescription?
How do I start a new encounter
How do I enter a missing lab or imaging Investigation?
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Investigations
How do I enter radiology results?
Billing
How do I dispense medication that is already in the system?
How do I record my daily expenses?
I did not record the patient’s details, how can I record an over-the-counter sale?
Can I use a thermal printer to generate receipts for my clients?
How can I generate an invoice?
How do I create a new invoice recipient?
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Inventory
Does the Ilara health system differentiate between a service and a product?
How do I add products to my inventory?
How can I scrap broken or expired products from my inventory?
How can I edit the details of a product?
How do I perform a stock take?
How do I set low stock notifications?
How do I restock my inventory?
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Appointments
Does the system notify the patient on their appointment days?
Messaging
How do I send a broadcast message?
How do I request for message credits ?
System Administration
What can I do if my password is not working?
How can I edit the rights and permissions for a staff member?
How do I add a new staff member to the system?
How do I revoke access for a staff member?
Can I generate a monthly or weekly report of encounters?
What do I do if a pop-up appears, claiming “Access Denied”?
Can a receptionist view a patient’s health records?
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Reporting
How can I see the total revenue my clinic has earned?
Networking & System Errors
What should I do if the website is not loading?
What can I do if there is a power outage or internet problem?
Support
How do I report a problem, share feedback or request for support?
