How to clear Diluent/Lyse Empty error.

1. Check the location of the Error on the device screen.
2. If the Error Occurs at the bottom right of the screen, kindly follow these steps : 

• Check if there is Lyse or diluent in the containers, If finished please call Ilara Health to order a new set.
• If there is alot of Lyse and diluent in the containers, push the individual Lyse and diluent tubing so that they are fully submerged in the liquids in the containers.
• On the bottom right side of the screen click on the error to enter into the error description box.
• Select the Lyse or diluent empty Error on the description box, and click remove the error.
• The device is going to run an error removal and check procedure and the error will disappear.
• If this problem still persists, contact the  Ilara Health Support Team for help.

  3. If the error occurs at the top of the device screen, kindly follow these steps : 

• Check if there is Lyse or diluent in the containers, If finished please call Ilara Health to order a new set.
• If there is alot of Lyse and diluent in the containers, push the individual Lyse and diluent tubing so that they are fully submerged in the liquids in the containers.
• Click on Menu, then Service, then select the prime all icon.
• The device is going to run an error removal and check procedure and the error will disappear.
• If this problem still persists, contact the Ilara Health Support Team for help.