Ilara Health - Technical Help Center

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Ilara Health - Technical Help Center

HMIS/EMR

HMIS/EMR

Networking & System Errors

What should I do if the website is not loading?

What can I do if there is a power outage or internet problem?

Registration

How do I register a patient?

How do I register a patient who doesn’t know their date of birth?

What do I do if my patient does not have their phone with them?

Can I collect a patient’s consent at a later date?

Can a receptionist view a patient’s health records?

How do I register a patient with only two names?

How do I edit a patient's details

How do I filter patients

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Patient Encounters

Can I enter data into a closed encounter?

How do I search for a patient that was previously registered?

I cannot find the diagnosis I am looking for

What do I do if I can’t close a patient’s encounter?

Can the clinician see the queue of patients in the system?

How do I enter procedure details in the Ilara health system?

How do I prescribe medication and print out a prescription in the system?

Can the pharmacist edit the doctor’s prescription?

How do I start a new encounter

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Investigations

How do I enter a missing lab or imaging Investigation?

How do I enter radiology results?

Billing

How do I dispense medication that is already in the system?

How do I record my daily expenses?

I did not record the patient’s details, how can I record an over-the-counter sale?

Can I use a thermal printer to generate receipts for my clients?

How can I produce an invoice?

How do I create a new invoice recipient?

How can I see the total revenue my clinic has earned?

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Inventory

Does the Ilara health system differentiate between a service and a product?

How do I add products to my inventory?

How can I scrap broken or expired products from my inventory?

How can I edit the details of a product?

Can the system do a stock take?

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Appointments

Does the system notify the patient on their appointment days?

Messaging

How do I send a broadcast message

System Administration

What can I do if my password is not working?

How can I edit the rights and permissions for a staff member?

How do I add a new staff member to the system?

How do I revoke access for a staff member?

Can I generate a monthly or weekly report of encounters?

What do I do if a pop-up appears, claiming “Access Denied”?

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